Frequently asked questions

We may use USPS, FedEx, UPS or other Carriers for shipping.
Shipping rates are based on the weight of your order and on the destination zip code. A quotation for shipping is provided when you choose Checkout from the Cart page.
All orders ship from our warehouse in USA
We do not charge any sales tax except State WY
To see the status of your order, click the My Account link at the top of the page. You will then see a list of all of your orders. To see the status of an order, click on that order. Orders cannot be canceled once they have been transmitted to the warehouse for packaging.
Handling period 1-3 business days. Standard shipping usually takes 3-5 business days.
We will be sent an email with the tracking number for your order on the day your order is shipped Or you check Order status in my account .
We accept returns within 30 days of the item's delivery to you. Items being returned must be in new, unused condition, and in the original, undamaged packaging. We cannot take back used products or products/packaging that are not restockable. We do not charge any restocking fee for orders returned with an RMA, however we are not able to refund shipping costs.
To make a return, click on the My Account link at the top of the page. Find the order you would like to return in your list of orders and click on it. The order detail page will provide instructions for returning your item. Once the items arrive in our warehouse, your credit card will be credited for the full item purchase amount. It's that easy!
In the unfortunate case of items damaged or lost during shipping, we will arrange to have the damaged items picked up and new replacements sent at no cost to you. To report damaged or lost items, just click on the My Account link at the top of the page. Find the order that was damaged and click on it. Choose the Trouble with My Order link. IMPORTANT: Shipping damage or lost items must be reported within 10 days of the scheduled date of delivery.
We accept payment via Visa, MasterCard, American Express, Discover, and Paypal.
We do not have a separate exchange process. If you would like to return an item and have found another item on our site that you would like instead, please follow the return procedure above and then place a new order for the replacement item. Order Status, Tracking, & Cancellation
All of our products are new from the factory